Frequently Asked Questions
Do you support wholesale orders?
Yes. Battiz supports wholesale orders for distributors, online retailers, repair centers, equipment service providers, and other B2B customers.
What is your MOQ?
MOQ depends on the product model, stock availability, and order requirements. Please contact us with the product model and quantity for confirmation.
Do you provide OEM or private label service?
Yes. We support OEM / ODM cooperation, private label, custom labels, and packaging customization for selected products.
What is the lead time?
Lead time depends on product model, order quantity, stock availability, and customization requirements. In-stock products are usually faster to arrange, while customized orders require additional production time.
Do you provide compliance documents?
Yes. UN38.3, MSDS, and other available compliance documents can be provided upon request, depending on the product model.
What is the warranty period?
Battiz replacement batteries are covered by a 12-month warranty under normal use. Warranty handling for wholesale orders will be based on confirmed order terms and after-sales inspection results.
Can you ship to the United States and Europe?
Yes. We can arrange international shipping for B2B orders. Shipping method and cost depend on destination, product type, quantity, and battery shipping requirements.
Can I request a sample before placing a bulk order?
Yes. Sample orders can be discussed before bulk cooperation. Sample availability, cost, and shipping method depend on the product model.