Return & Refund Policy

Return & Refund Policy

At Battiz, we want customers to receive the correct product in good working condition. Please read the following return and refund policy before placing an order.

1. Retail Orders

For standard retail orders placed on our website, you may contact us to request a return or refund within 30 days after delivery.

To be eligible for a return, the product should be unused, in its original condition, and returned with the original packaging and accessories.

An order number or proof of purchase is required.

Retail return support:
[email protected]

2. Returnable Situations

Returns or refunds may be reviewed in the following situations:

  • Wrong product shipped
  • Product damaged before delivery
  • Verified quality-related issue
  • Product does not match the confirmed order
  • Other issues confirmed by Battiz after review

3. Non-Returnable Situations

The following situations are generally not covered:

  • Damage caused by misuse
  • Improper charging or storage
  • Unauthorized modification or repair
  • Physical damage after delivery
  • Water damage
  • Use with incompatible devices
  • Normal battery aging or capacity decrease after long-term use
  • Product returned without prior approval
  • Change of mind after using the product

4. How to Request a Return or Refund

Please contact us with the following information:

  • Order number
  • Product model
  • Photos or videos showing the issue
  • Description of the problem
  • Device model used with the product
  • Quantity affected, if applicable

After receiving the information, Battiz will review the case and provide a suitable solution, which may include replacement, refund, repair support, partial credit, or other agreed handling methods.

Retail return support:
[email protected]

5. Return Shipping Cost

If the issue is caused by a verified product quality problem, wrong item shipment, or damage before delivery, Battiz will review and provide the appropriate solution.

If the return is caused by customer reasons, such as ordering the wrong model or changing mind after purchase, the customer may be responsible for return shipping costs.

6. Wholesale and Customized Orders

Wholesale, OEM / ODM, private label, customized, and bulk orders are not handled in the same way as standard retail orders.

Return, replacement, or credit handling will be based on the confirmed order terms, product condition, batch information, and after-sales inspection results.

For B2B after-sales support:
[email protected]