FAQ
1. Product & Compatibility
Are Battiz products original OEM batteries?
No. Battiz products are compatible replacement batteries, chargers, and accessories.
Brand names, model names, and part numbers mentioned on our website are used for compatibility reference only.
How do I know if a product is compatible with my device?
Please check the product title, compatible model list, voltage, capacity, connector, size, and product description before purchase.
If you are not sure, contact us with your device model and battery part number.
Retail support:
[email protected]
Can I use a Battiz replacement battery with my original charger?
It depends on the product model.
Some Battiz batteries can work with original chargers, while some products may require a compatible charger. Please check the product description or contact us before purchase.
What should I do if the battery does not charge or cannot be recognized?
Please stop using the product and contact us with your order number, device model, charger model, and photos or videos showing the issue.
Retail support:
[email protected]
2. Retail Orders & Shipping
Can I buy only one piece?
Yes. Battiz supports retail orders for individual customers when the product is available on our website.
How long does shipping take?
Shipping time depends on the destination country, product type, shipping method, customs clearance, and battery transportation requirements.
Tracking information will be provided when available.
Why do battery products sometimes take longer to ship?
Lithium battery products may require special shipping channels, compliance documents, and carrier handling.
This can make delivery time longer than standard non-battery products.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, VAT, import taxes, or local fees charged by the destination country.
These charges are usually the responsibility of the customer unless otherwise agreed.
3. Returns & Warranty
What is the warranty period?
Battiz replacement batteries are covered by a 12-month warranty under normal use.
Can I return a product if it does not fit my device?
Please contact us first with your order number and device model.
If the product was ordered incorrectly or used with an incompatible device, return handling will depend on the product condition and our Return & Refund Policy.
What is not covered by warranty?
Warranty does not cover misuse, improper charging, unauthorized modification, physical damage, water damage, incorrect storage, use with incompatible devices, or normal battery aging after long-term use.
4. Wholesale & OEM / ODM
Do you support wholesale orders?
Yes. Battiz supports wholesale orders for distributors, online retailers, repair centers, equipment service providers, and other B2B customers.
B2B contact:
[email protected]
What is your MOQ?
MOQ depends on the product model, stock availability, and order requirements.
Please contact us with the product model and quantity for confirmation.
Do you provide OEM or private label service?
Yes. We support OEM / ODM cooperation, private label, custom labels, and packaging customization for selected products.
Do you provide compliance documents?
Yes. UN38.3, MSDS, and other available compliance documents can be provided upon request, depending on the product model.
Can I request a sample before placing a bulk order?
Yes. Sample orders can be discussed before bulk cooperation.
Sample availability, cost, and shipping method depend on the product model.