Warranty Policy
Battiz replacement batteries are covered by a 12-month warranty under normal use.
1. Retail Warranty Coverage
The warranty covers verified quality-related issues caused by normal use, including battery failure, charging issues, or performance problems confirmed after inspection.
If a warranty issue occurs, please contact us with your order information and clear photos or videos showing the problem.
Retail warranty support:
[email protected]
2. What Is Not Covered
The warranty does not cover:
- Damage caused by misuse
- Improper charging
- Unauthorized modification or repair
- Physical damage
- Water damage
- Incorrect storage
- Use with incompatible devices
- Normal battery aging after long-term use
- Damage caused by using non-compatible chargers or devices
3. How to Request Warranty Support
Please provide the following information:
- Order number or proof of purchase
- Product model
- Device model used with the product
- Photos or videos of the issue
- Description of the problem
- Quantity affected, if applicable
After receiving the information, our team will review the case and provide a suitable solution, which may include replacement, repair support, partial credit, or other agreed handling methods.
4. Wholesale Warranty Support
For B2B and wholesale orders, warranty handling will be based on the confirmed order terms, product condition, batch information, and after-sales inspection results.
For B2B warranty support:
[email protected]